Shipping Policy

Shipping Charges:

Shipping is free for all orders.

Shipping Limitation:

We only ship to the United Kingdom.

Order Confirmation:

After your order is confirmed, you’ll receive a confirmation email. Order processing commences upon payment confirmation. Should you wish to modify or cancel your order, kindly reach out to us via our contact us page within 12 hours.

Order Cutoff Time:

5:00 PM GMT.

Order Handling Time:

1 – 2 Days (Monday-Friday)

Transit Time:

3 – 5 Days (Monday-Friday) – Free Shipping.

Tracking Number:

Tracking numbers will be sent as soon as we can ship your order. Sometimes additional delays may arise that are beyond our control such as postal delays or customs inspections. Thank you for your patience and understanding.

Tracking code:

All orders have a tracking number that we will email to our customers. In addition, customers can track the parcel on our website.

Lost in Mail:

Each order will be sent with insured shipping & handling to prevent lost packages. If your order happens to get held at customs, lost in transit, or returned to us for any reason, we have your back! The postal service is out of our control once your package leaves our warehouse. However, in cases like this, because the packages are insured, we will send you a new package with priority shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

Shipping to P.O. boxes:

Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should review their policy and communicate it to your customers here.

Customs Fees and Import Taxes:

All prices on our webpage are displayed in GBP with all taxes completely covered on our end. However, depending on your location and laws in your area, you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order arrives at its destination, which is determined by your local customs office. Please seek additional guidance based on your location and the associated import laws. Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Extended Delays:

In some instances, the delivery time may take longer than our policy states. If this is the case, please contact us as soon as possible and we will do everything we can to help you resolve any situation that we have control over.

If you have any questions or need assistance, please visit our FAQ page or Contact Us page for detailed information. For additional support please don’t hesitate to contact us at:

Business name: pondare.com

Company name: BOX TO BOX DESIGN LTD

Company number: 15815773

Email: contact@pondare.com

Address: 4 Burland Terrace, Swillington, Leeds, LS26 8QX, United Kingdom

Phone Number: +44 113 3280881

Opening Hours: Monday to Friday - 10:00 AM to 6:00 PM (GMT)