What makes your products different?

Our products are designed for durability, insulation, and convenience. Whether it's a rugged cooler, a leakproof tumbler, or a waterproof bag, each item is crafted to withstand outdoor adventures while keeping your essentials fresh and secure.

 
Are your products eco-friendly?

Yes, our products are made from sustainable materials, helping to support a plastic-free lifestyle.

 
How long do your insulated products keep drinks hot or cold?

Our tumblers and bottles can keep beverages hot for up to 12 hours and cold for up to 24 hours, depending on usage and environmental conditions.

What are your shipping options?

We offer free shipping exclusively for customers within the United States. For comprehensive information on shipping times and methods, please consult our Shipping Policy.

What is your Return & Refund policy?

Your satisfaction is our priority. If your purchase doesn’t meet your expectations, please review our Return Policy, which outlines the procedures for returns, exchanges, and refunds.

How can I contact customer support?

For assistance, contact us via email at contact@pondare.com or phone at +1 (972) 598‑9369. You can also visit our Contact Us page. We’re here to help!