Order Cancellation Policy

Cancellation Process: All cancellation requests must be submitted via email to contact@pondare.com.

Eligibility for Cancellation: Requests received after 12 hours will be reviewed on a case-by-case basis. Approval is not guaranteed, especially if the order has been processed or shipped.

Refunds: Approved cancellations will be refunded in the original form of payment. Please allow 2-3 business days for processing.

No-Change Window: Once an order has been processed, changes cannot be made. Customers are encouraged to review orders carefully before confirming.

Contact Information: For cancellation requests and inquiries, contact us at contact@pondare.com or call +44 113 3280881 Monday to Friday: 10:00 AM to 6:00 PM (GMT).

Policy Updates: This cancellation policy is subject to change without prior notice.

If you have any questions or need assistance, please visit our FAQ page or Contact Us page for detailed information. For additional support please don’t hesitate to contact us at:

Business name: pondare.com

Company name: BOX TO BOX DESIGN LTD

Company number: 15815773

Email: contact@pondare.com

Address: 4 Burland Terrace, Swillington, Leeds, LS26 8QX, United Kingdom

Phone Number: +44 113 3280881

Opening Hours: Monday to Friday - 10:00 AM to 6:00 PM (GMT)