Privacy Policy

At pondare.com (accessible from pondare.com), we prioritize the privacy of our visitors. This Privacy Policy outlines the information we collect, how we use it, and the measures we take to protect it.

Information We Collect

We collect information to provide, maintain, improve, and personalize your experience on our website. The specific data we collect depends on your interactions with the site. Here are some examples:

  • Account Information:When you register for an account, we may collect contact details like name, company name (if applicable), address, email address, and phone number.
  • Order Information:To process your orders, we collect billing and shipping information.
  • Contact Information:If you contact us directly, we may receive your name, email address, phone number, message content, attachments, and any other details you provide.
  • Website Usage:We collect standard log file information, including IP addresses, browser type, internet service provider (ISP), timestamps, referring/exit pages, and clicks. This data is not linked to personally identifiable information and is used for analytics, site administration, understanding user trends, and gathering demographic information.

How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing and operating our website
  • Processing your orders and managing your account
  • Improving, personalizing, and expanding our website
  • Understanding how you use the website and user behavior analysis
  • Developing new products, services, features, and functionality
  • Communicating with you regarding customer service, updates, website information, marketing, and promotions (with your consent)
  • Sending you emails (with your consent)
  • Preventing fraud

Cookies and Web Beacons

Like many websites, pondare.com uses cookies. These store information about visitor preferences, pages accessed, and website navigation to optimize your experience by tailoring content to your browser type and other information.

For more general information on cookies, please see What Are Cookies: here

Third-Party Disclosures

We may use third-party service providers to assist with website operation, order fulfillment, payment processing, customer service, and marketing initiatives. These providers are authorized to use your information only for the specific service they perform. We do not sell your personal information to third-party advertisers or marketing companies without your explicit consent.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We then take reasonable steps to anonymize or securely delete your information.

Data Security

We take the security of your personal information seriously. We implement a variety of security measures to maintain the safety of your personal information, including secure servers, firewalls, and encryption techniques. However, no method of transmission over the internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Choices – Opting Out

  • Cookies:You can choose to disable cookies through your individual browser options. For detailed information about cookie management with specific web browsers, visit their respective websites.
  • Email Marketing:You can opt out of receiving promotional emails from us by following the unsubscribe instructions included in these emails.

Children’s Privacy

We do not knowingly collect any Personal Identifiable Information from children under the age of 13. If you believe your child has provided such information on our website, please contact us immediately and we will remove it from our records.

California Consumer Privacy Act (CCPA) Rights

California consumers have the following CCPA rights:

  • Right to Access:You can request a copy of the personal information we have collected about you.
  • Right to Deletion:You can request that we delete your personal information, subject to certain exceptions.
  • Right to Opt-Out of Sale:You can prevent us from selling your personal information.

We will respond to your request within one month. To exercise any of these rights, please contact us.

General Data Protection Regulation (GDPR) Rights

If you are subject to GDPR regulations, you have the following rights:

  • Right to Access:You can request a copy of the personal information we have collected about you.
  • Right to Rectification:You can request that we correct any inaccurate information we have about you.
  • Right to Erasure:You can request that we erase your personal information, subject to certain exceptions.
  • Right to Restrict Processing:You can request that we restrict the processing of your personal information.

Right to Object to Processing: You can object to our processing of your personal information.

If you have any questions or need assistance, please visit our FAQ page or Contact Us page for detailed information. For additional support please don’t hesitate to contact us at:

Business name: pondare.com

Company name: BOX TO BOX DESIGN LTD

Company number: 15815773

Email: contact@pondare.com

Address: 4 Burland Terrace, Swillington, Leeds, LS26 8QX, United Kingdom

Phone Number: +44 113 3280881

Opening Hours: Monday to Friday - 10:00 AM to 6:00 PM (GMT)