Return & Refund Policy
At pondare.com your satisfaction is our priority. We understand that sometimes products may not meet your expectations or may encounter unforeseen issues. That’s why we’ve crafted a comprehensive Return and Refund Policy to ensure your peace of mind when shopping with us.
Easy Returns Within 30 Days
If you’re not completely satisfied with your purchase, you have the flexibility to return the product within 30 days of the delivery date for a full refund. No hassle, no questions asked. Your satisfaction is what matters most to us.
Simple Return Process
Initiating a return is hassle-free. Simply contact our dedicated Customer Support Team via email at contact@pondare.com to kickstart the process.
Our team will provide you with a return authorization number and a Fedex prepaid return label, making it convenient for you to send the product back to us.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
If you mistakenly ordered the wrong product and need to return it, the shipping charges for the return will be your responsibility. However, if we are responsible for delivering the wrong product, we will cover the cost of return shipping.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Quality Assurance
We take pride in the quality of our products, but we understand that occasionally issues may arise. If you encounter any manufacturing flaws or damages due to shipping, please reach out to us within 24 to 48 hours of receiving your order.
Our team will work closely with you to identify the best course of action, ensuring your concerns are promptly addressed.
Swift Refund Processing
Once your return is received and verified by our pondare.com finance team, we’ll expedite the refund process. You can expect your refund to be processed within 5 business days from the date we receive your return in our warehouse.
We value your time and aim to make the refund process as seamless as possible.
No Restocking Fees
We don’t impose any restocking fees on returned products. Your satisfaction matters most, and we want to make the return process as straightforward as possible for you.
Order Modifications and Cancellations
We understand that circumstances may change, which is why we offer a 24-hour window for order modifications or cancellations. Simply reach out to us, and if your order hasn’t entered the fulfilment process, we’ll accommodate your request without any hassle.
If you have any questions or need assistance, please visit our FAQ page or Contact Us page for detailed information. For additional support please don’t hesitate to contact us at:
Business name: pondare.com
Company name: BOX TO BOX DESIGN LTD
Company number: 15815773
Email: contact@pondare.com
Address: 4 Burland Terrace, Swillington, Leeds, LS26 8QX, United Kingdom
Phone Number: +44 113 3280881
Opening Hours: Monday to Friday - 10:00 AM to 6:00 PM (GMT)