Order Cancellation Policy

Cancellation Process

All cancellation requests must be submitted via email to contact@pondare.com.

Eligibility for Cancellation

You may cancel your order only if the digital product has not yet been delivered or downloaded.
Requests made after the product is sent or accessed are not eligible for cancellation.

Requests received within 12 hours of purchase and before delivery will be reviewed and processed.
Requests made after 12 hours will be considered on a case-by-case basis, but approval is not guaranteed.

Refunds

If your cancellation is approved, a full refund will be issued to your original payment method.
Please allow 2–3 business days for the refund to process.

No-Change Window

Once a digital order has been processed and delivered, no changes or cancellations can be made.
Please review your order carefully before confirming.

Policy Updates: This cancellation policy is subject to change without prior notice.

Questions?

If you have any questions or need assistance, please visit our FAQ page or Contact Us page for detailed information. For additional support, please don’t hesitate to contact us at:

Business name: pondare.com

Company name: BOX TO BOX DESIGN LTD

Company number: 15815773

Email: contact@pondare.com

Address: 4 Burland Terrace, Swillington, Leeds, LS26 8QX, United Kingdom

Phone Number: +44 113 459 0136

Contact Form: here