FAQ

Here you’ll find quick answers to common questions.

How will I receive my purchase?

All products are delivered digitally. After completing your payment, you’ll receive your download link and activation instructions by email, usually within 30 minutes or less.

I didn’t receive any email. What should I do?

Please check your spam or junk folder first. If you still don’t see anything after 30 minutes, contact our support team, we're here to help!

Are your products original and secure?

Yes. We sell genuine Music software obtained through authorized channels.

Do I need a physical shipment or will anything be sent by mail?

No physical delivery is required. Everything is handled online for your convenience.

What are your delivery options?

All of our products are delivered digitally via email. Once your payment is confirmed, your digital product will be automatically sent to the email address provided at checkout, usually within 30 minutes or less.

If you do not receive your delivery, please check your Spam or Promotions folder, or contact us at contact@pondare.com for assistance.

Can I install the software on more than one device?

That depends on the specific product. Some items are single-use, while others allow multiple activations. Please refer to the product page for details or ask our support.

How can I contact customer support?

For assistance, contact us via email at contact@pondare.com or phone at +44 113 459 0136. You can also visit our Contact Us page. We’re here to help!

Why Choose Us?

Your trusted source for genuine music software.

Satisfaction Guarantee

Your satisfaction is our top priority. If you're not fully satisfied, we offer a full refund, no questions asked.

Live Support

Need help? Our technical support team is available 7 days a week to guide you through setup or troubleshooting.

Digital Delivery

Standard products delivered within 30 minutes or less. Fast, reliable, and secure straight to your inbox.